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Job Description
- The role of Team Leader is to lead, manage and coach a Team of up to 40 agents, being accountable for the delivery of our KPI's and the Vodafone Way.
- As a team leader, he will need to provide leadership, direction and real-time management to the Team in order to deliver service excellence.
- The role holder should spend 70-80% of their time working closely with their team and the return on this investment of time will be through demonstrating continuous improvement in team/individual performance.
- Create an environment where people are energized, engaged and enabled through high impact communication and coaching, resulting on team target
- Motivate agents to deliver outstanding results including both commissionable and non-commissionable key performance indicators.
Job Requirements
- Must be a college graduate.
- Strong Excel background, problem-solving techniques.
- Leadership skills
- Minimum experience 2 years at the telesales industry, preferred Vodafone ICC background.
- Strong leadership skills.
- Good English
