Call Center Team Leader

BDO Esnad - Heliopolis, Cairo

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Job Type:
Full Time
1 open position
About the Job
  • The role of Team Leader is to lead, manage and coach a Team of up to 40 agents, being accountable for the delivery of our KPI's and the Vodafone Way.
  • As a team leader, he will need to provide leadership, direction and real-time management to the Team in order to deliver service excellence.
  • The role holder should spend 70-80% of their time working closely with their team and the return on this investment of time will be through demonstrating continuous improvement in team/individual performance.
  • Create an environment where people are energized, engaged and enabled through high impact communication and coaching, resulting on team target
  • Motivate agents to deliver outstanding results including both commissionable and non-commissionable key performance indicators.
Job Requirements
  • Must be a college graduate.
  • Strong Excel background, problem-solving techniques.
  • Leadership skills
  • Minimum experience 2 years at the telesales industry, preferred Vodafone ICC background.
  • Strong leadership skills.
  • Good English
About this Company

BDO Esnad is an Egypt-based outsourcing company. The company was established to provide organizations with business process outsourcing (BPO) services that aim to drive long-term cost reductions while keeping a focus on continuous performance improvement. The BPO services... (More)

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