Customer Service Specialist

Unicharm - 10th Of Ramadan City, Sharqia

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Transportation Provided - Daily Meal - Medical, Social & Life Insurance.
1 open position
Females Only
About the Job
  • Receive and handling customer complaints, sales requests any in (Facebook, Phone calls, mail or internal).
  • Preparing reports by recording details of inquiries, complaints, and comments, as well as actions taken and report them to the assigned department.
  • Prepare customer complains (local & export) sheet containing of (receiving details and date of complaint, production date, follow up, …..).
  • Receiving customer complaints by phone and do analysis for valid and not valid complains each half year.
  • Responsible of customer satisfaction survey report after each claim.
  • Record data on CRM system per case for complains or sales request.
  • Do any other works related to customer service and their inquiry.
Job Requirements
  • Bachelor degree in business administration or related.
  • Very good command of English.
  • Very good computer skills.
  • Excellent communication skills.
  • Presentable.
  • Females only.
About this Company

Unicharm Corporation wishes to provide people of all ages, from baby to the elderly, with products to gently support their minds and bodies to free them from burdens and allow them to fulfill their dreams. Including this desire in our corporate philosophy "NOLA & DOLA"... (More)

Industry: FMCG
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