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Job Description
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. See more occupations related to this task.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. See more occupations related to this task.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. See more occupations related to this task.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods. See more occupations related to this task.
- Instruct staff on how to handle difficult and complicated sales. See more occupations related to this task.
Job Requirements
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
