Customer Service / Sales Back Office Administrator

Key Responsibilities:

• Enter orders received by customers and ensure accurate information is delivered to all involved parties.
• Answer customers inquiries (via telephone / mail / fax / sales representative / other) to provide problem resolution in accordance with the organization's service standards.
• Use IT system to gather information and confirm sales prompted by customers.
• Receive and enter orders from customers in an accurate manner.
• Work both with clients and other departments within the organization to ensure that client orders are processed correctly and on time.
• Answer customer inquiries, orders, service needs, complaints, meet citations requirements, check products availability, respond where applicable or direct to sales front office and or technical services areas.
• Maintain detailed and current knowledge of the company’s products and services.
• Invoice supplied orders.
• Follow all guidelines and Group procedures

Key Success Criteria’s / KPIs

• Number of orders entered
• Number of orders pending to be entered in the system
• Backlog – delivered not invoiced