Customer Service / Sales Back Office Administrator
Pillars -
Alexandria, EgyptPosted 5 years ago357Applicants for1 open position
- 0Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Key Responsibilities:
- Enter orders received by customers and ensure accurate information is delivered to all involved parties.
- Answer customers inquiries (via telephone / mail / fax / sales representative / other) to provide problem resolution in accordance with the organization's service standards.
- Use IT system to gather information and confirm sales prompted by customers.
- Receive and enter orders from customers in an accurate manner.
- Work both with clients and other departments within the organization to ensure that client orders are processed correctly and on time.
- Answer customer inquiries, orders, service needs, complaints, meet citations requirements, check products availability, respond where applicable or direct to sales front office and or technical services areas.
- Maintain detailed and current knowledge of the company’s products and services.
- Invoice supplied orders.
- Follow all guidelines and Group procedures
Key Success Criteria’s / KPIs
- Number of orders entered
- Number of orders pending to be entered in the system
- Backlog – delivered not invoiced
Job Requirements
Requirements:
- Preferably vocational education in Administration.
- 2 years of experience in order entry / customer service department or similar activities.
- Knowledge of the paint sector would be valuable.
- Customer oriented.
- Mandatory required training according to Group Training Policy (see e.convention).
- Ability to work as part of a team as well as individually.
- Ability to communicate in English would be an advantage.
- Computer skills.
- Planning and organizing
- Listening
- Customer orientation
- Team work
- Oral and written communication skills