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Job Description
OTS is immediately hiring a Software Support Specialist that is in charge of providing support efforts for OTS software products/services and is responsible for:
- Provide technical support to software users on daily basis
- Receive calls from the users who are experiencing technical issues with the software applications, troubleshoot the problems, identify the sources of issues and may offer the solution or escalate the issue to the development team
- Work closely with development team to identify and resolve potential problems in the software products/services
- Monitor running software services to guarantee high quality and availability levels
- Respond to users' requests for information and advise about using any function or feature in the software products
- Gain ongoing knowledge in the business domain of the software products
- Teach the users how to use a new upgrade of the software products
- Participate in the installation and implementation phase of new software products
- Participate in training new clients
- Maintain good communication with all clients
Job Requirements
- Bachelor's degree in IT, software engineering or a related area
- Very good knowledge of MSSQL
- Very good knowledge of computer networks fundamentals
- Very good knowledge of distributed software systems
- Strong analytical, troubleshooting and problem solving skills
- Knowledge of ITIL fundamentals is an advantage
- Strong email writing skills
- Good at documenting user's complains, issues and the provided resolutions
