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Customer Service Team Leader

Fusion Global Services
6th of October, Giza
Posted 5 years ago
130Applicants for1 open position
  • 55Viewed
  • 10In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

About the Job:

  • Optimize CSRs performance from both a quality and efficiency perspective
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Address disciplinary and/or performance problems according to company policy.
  • Drive knowledge transfer within the team
  • Provide input/feedback to Management team where required
  • Remain well versed in Call Monitoring policies, procedures, standards and documentation
  • Handles Account Advisors needed for on-job training and coaching
  • Monitors transactions to ensure that QA standards are met
  • Act As Subject Matter Expert
  • Coordinates, as needed with all supporting function to eliminate any problems affecting the operations

Job Requirements

Job Requirements:

  • We are looking for Team Leaders who can provide not only a superior customer experience, but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.)
  • Language Proficiency: Excellent written and Spoken English
  • Graduates only to apply.
  • Strong leadership skills
  • Result orientation
  • Generates Solutions
  • Communication and interpersonal skills.
  • Motivation Skills
  • Coaching Skills

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