Pharmacist Call Center Agent

Al-Magd Pharma - Hadayek Alahram, Giza

65
Applicants for
10 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,500 to 4,000 EGP per month
Languages:
Arabic, English
Vacancies:
10 open positions
About the Job
  • Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
  • Precertification for Phone approvals to our Providers.
  • Answer inbound calls as well as assist customers who have specific inquiries
  • Build customer’s interest in the services and products offered by the company
  • Provide personalized customer service of the highest level
  • Update the existing database with changes and the status of each existing/prospective customer/member
  • Document details of telephone conversation and actions are taken.
  • Correspond with Call Center Supervisor and Call Center Manager and keep an open channel of communication.
  • Maintaining records and close-loop each call by completing the clerical duties which include faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
  • Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
Job Requirements
  • Pharmacist only
  • Graduates only
  • English Level is a must
  • Bachelor Degree
  • Experience sales from 0 To 2 years
  • Excellent customer service and communication skills
  • Ability to handling complaints and follow procedures
About this Company

Al-Magd Pharmacies

Hadayek Al Ahram

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