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Job Description
Job Summary
The incumbent of the position is responsible and accountable for the smooth running of FMF-E IT infrastructure in addition to ensuring the adequate technical support is provided by IT support team to our staff in head office and the branches.
Main responsibilities:
- Ensure IT systems (CM&B, MELD, attendance, leaves, storage server, external hard disks, security cameras, DVR, etc.) in head office & the branches to are up & running
- Ensure preparation of the monthly operations reports, dashboards, regulatory reports, in addition to any customized or ad-hoc reports based on data stored in the IT systems (CM&B, MELD, etc.) are done on time with an acceptable quality level
- Manage research & procurement related tasks requested from the IT support team to ensure they are done on time
- Manage conducted training and/or provide training and technical guidance to new IT support officers who join FMF-E
- Plan, organize, control and evaluate FMF-E IT infrastructure and participate in setting the IT strategy for the IT department
- Participate in setting the annual budget of the IT department and ensure cost effectiveness
Job Requirements
Experience
- 8 to 10 years of experience in implementing & supporting IT infrastructure and systems.
Requirements
- University degree in Information Technology or any related study.
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems
- Strong knowledge in data center management and data governance
- Excellent knowledge in windows operation system, LAN & WAN
- Ability to identify, define and deal with IT & IS related problems and incidents and solve them in a due manner
- Proficiency in spoken and written English
- Good knowledge with hands-on experience in IT security
- Experience in Data Modelling, Database design and well versed with SQL Server best practices
- Ability to work independently and collaboratively with a geographically dispersed group of business users, developers, project managers, development managers, as well as senior technical leaders in a fluid environment to deliver high-quality applications on time, to specification and within budget
- Hands-on with API development integration