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Job Description
- Focus on identifying new business opportunities that fit the strategic direction of the Shiny White Center, and maximizing the outcomes of those opportunities
- Maintain extensive knowledge of current market conditions and ensure that any directly relevant information is communicated to key stakeholders
- Develop and implement Public Relations Strategies to position the Shiny White clinic as the health care supplier of choice for Egypt and the region
- Develop relationships with businesses and community groups to promote Clinics and Center Services
- Create and be accountable for all client proposals, contracts, and associated documentation
- Train and evaluate reception team
- Responsible for reception team (manager and agents)
- Handling any escalated problem from reception
- Receiving reports raised by the reception manager
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems
- Finding ways to measure customer satisfaction and improve service
- Assist in quotations with patients
- Handling face-to-face or through calls the inquiries from customers
- Monitor, analyze and communicate PR results on a quarterly basis
- Responds promptly and professionally to patient concerns and finds acceptable solutions to patient inquiries
- Build relationships with customers
- Supervise the coordination of VIP patients and visits
- Handling problems and manage angry customers
- Responsible for VIP accounts
Job Requirements
- Experience of working in a high customer-focused service delivery role.
- An excellent customer focused manner at all times.
- Demonstrating the ability to be proactive and to possess strategic thinking skills.
- The ability to communicate effectively at all levels.
- The ability to manage change.
- A very high standard of personal appearance.
- The ability to manage a large, diverse workforce.
- A good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our customers
