Browse Jobs
For Employers
Post JobLog inGet Started

Client Experience Senior Specialist

Raya Customer Experience
Maadi, Cairo
Posted 5 years ago
63Applicants for1 open position
  • 63Viewed
  • 10In Consideration
  • 53Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Job Purpose:

  • Ensure and enhance all RCC clients satisfaction level by managing all client related systems that includes
  • managing client feedback and monitoring client satisfaction levels

Key Responsibilities:

  • Conducts annual and semiannual client satisfaction surveys.
  • Responds to client escalated negative feedback and working on complaint handling till closure according to the respond and closure on time.
  • Preparing in depth analysis identifying root causes on drivers of client satisfaction and dissatisfaction.
  • Works collaboratively with all concerned parties on all organizational level to resolve client’s complaints.
  • Reports project, site and department related client negative feedback to concerned parties.
  • Reports to management consolidated feedback reports on monthly, quarterly and annual basis along with the action plan progress.
  • Maintain ongoing communication with the management and all concerned parties regarding any client related feedback/recommendations that requires actions.
  • Works on enhancing ARP to meet client business requirements.
  • Responsible for following up on client related action plans on all organizational levels.

Job Requirements

Required skills, expertise & Knowledge:
Functional Level:

  • Very Good Command of Microsoft office.
  • Very good Business Writing Skills
  • Operational Knowledge

Business Level:

  • Understanding of client’s requirements and satisfaction needs.
  • Understanding of the company statement of direction.
  • Awareness of Raya Culture and Values

Interpersonal Level:

  • Adaptability
  • Interpersonal Skills
  • Delivering Results
  • Continuous Learning
  • Internal/External Focus
  • Problem Solving.
  • Differing Situations requiring the identification of issues, the application of judgment and the selection
  • of solutions within the area of expertise and acquired knowledge

Educational Background:

  • University Degree.

Professional Experience:

  • 3-5 years of work experience in the contact center industry.

Language Skills:

  • Fluency in both English & Arabic

Featured Jobs

  • Real Estate Finance ManagerConfidential Company - Cairo, Egypt2 months ago

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportClient Experience Senior Specialist