Content Manager, EMEA Centers of Excellence
Uber -
Cairo, EgyptPosted 5 years ago80People have clicked1 open position
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Job Description
- Oversee the health of EMEA CommOps Content operations for your site; including production, output management and resourcing
- Manage operational resources, providing transparency into utilization and pipeline
- Manage the Content JIRA Service desk in collaboration with the Content Team Leads to ensure incoming content tasks and quickly and accurately assigned, and that deadlines are met
- Work with the Portfolio Manager to ensure strong project management across the Network and timely status reporting
- Oversee and manage reporting of content performance metrics; working with the A&I team to ensure we have relevant data for measuring quality of performance
- Be responsible for leading the monthly reporting calls between Content Operations Management and Content Lead
- Ensure EMEA Content continues to foster strong stakeholder relationships by providing visibility into task statuses, and stakeholder JIRA CSAT hits key targets
- Set up strong creation and review processes for EMEA Content and ensure adherence by all EMEA Content Specialists
- Drive content alignment, as well as sharing of best practices across EMEA and various sites
- Drive a Content Development Program to ensure regular growth and improvement for our Content Specialist Network
- Collaborate with Content Managers and TLs across sites to benefit and improve EMEA content as a whole
- Promote Content in the COE and support Central efforts to align Content with Quality and Learning across EMEA
Job Requirements
- Exceptional spoken and written English
- 5+ years of relevant experience in people management and/or support content
- Strong comfort level prioritizing and managing a high volume of work, quickly moving between projects and tasks, without missing a beat and working across multiple time zones and markets
- High emotional intelligence to collaborate with diverse working styles, and with team members across the team and wider business
- Team player, able to work well within the Content team to contribute and drive a positive, collaborative team culture
