Customer Service Representative
The View -
6th of October, GizaPosted 5 years ago142Applicants for1 open position
- 61Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle product and service inquiries
- Set up new customer accounts including all the details of the customers to organize the workflow of other departments.
- Manage customers’ accounts, keep records of customer interactions and transactions record details of inquiries, comments, and complaints
- Maintain a balance between company policy and customer benefit in decision making.
- Handles issues in the best interest of both customer and company.
- Continuously evaluate and identify opportunities to drive customer service process improvements that positively impact the customer’s experience.
- Responsible for compiling and generating reports as they relate to customer service surveys.
Job Requirements
- Bachelor's Degree.
- 2-4 years of experience in the same field.
- Excellent communication skills.
- Should be fast and efficient.
- Have courteous demeanor.