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Operation Manager

Premier Services and Recruitment Overseas
Cairo, Egypt
Posted 5 years ago
259Applicants for1 open position
  • 37Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Job Description:

  • Lead and Manage Egypt based multi process operations in the space of background verification services.

Duties and responsibilities:

  • Drive People and Performance Management
  • Drive improvement in the existing process, operational systems.
  • Support better management reporting, information flow and management, business process and organizational planning.
  • Conduct review of Operations Performance on a daily, weekly and monthly basis with process managers, team leaders.
  • Have regular meetings and provide updates in the form of formal reviews to the senior leadership on the health of Operations and key challenges faced.
  • Carry out improvement projects
  • Conduct quarterly appraisals for those under direct supervision
  • Supervise and coach Managers/Team Leaders and prepare them for the next level.
  • Relationship Management with clients, Vendor and issuing authorities.
  • Establish benchmarks and analyze reasons for deviations, if any
  • Design and implement rewards and recognition
  • Daily and Weekly MIS reporting – Internal and External
  • Work scheduling and allocation
  • Manage quality and audits
  • Streamlining and implementation of processes across teams and offices
  • Periodic review and tasks and explore alternatives of executing it efficiently & economically

Job Requirements

Qualifications:

  • Graduate in any discipline
  • Nine years of experience with min 3 years at Managerial level
  • Should have handled a team of at least 50 plus people
  • Management graduate preferred

(Mandatory) Knowledge:

  • Excellent computer skills and proficient in excel, word, outlook, PowerPoint and access,
  • Excellent English communication skills both verbal and written and preferably any other foreign language

Competencies:

  • Operational and process driven
  • Strong execution skills
  • Good communications skills
  • Problem solving skills
  • Strong planning and coordination skills
  • Resourcefulness and initiative
  • Analytical skills
  • Strong leadership and managerial skills
  • Ability to look at situations from several points of view
  • Persuasive with details and facts
  • Delegate responsibilities effectively
  • Ability to motivate and carry the team to achieve set objectives
  • Excellent people manager, open to direction and +Collaborative work style and commitment to get the job done

(Desirable to have, but not critical to the role):

  • Industry experience is preferable but not a must.
  • Experience of handling six sigma projects would be an added advantage.

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