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E-commerce Customer Service Specialist

Ebling
Dokki, Giza
Posted 5 years ago
92Applicants for4 open positions
  • 61Viewed
  • 19In Consideration
  • 41Not Selected
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Job Details

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Job Description

  • Respond to customer web inquiries regarding online merchandise or service
    orders
  • Respond to customer queries in a timely and accurate way, via phone, email, social media and live chat
  • Assist customers with product selection suggest various product options that are available
  • Respond to all customer inquiries (email / phone / chat), resolve complaints, reviews, returns, disputes within a documented and timely manner
  • Communicate effectively with our customers through well-crafted personal
    interactions whether via phone or chat
  • Provide a high level of quality support in order to meet and exceed the
    expectations of our customers
  • Organized and a strong aptitude to follow tasks through to completion
  • Sells additional services by recognizing opportunities to up-sell accounts;
    explaining new features.
  • Gather customer feedback and share with our Operations and Marketing
  • Assist in the processing of online purchases quickly and while providing superior service to customers.

Job Requirements

  • 2-4 experience
  • Strong phone and verbal communication skills along with active listening.
  • You have an excellent command of English language as the majority of customers will be foreigners and expats and preferred experience with GCC Culture.
  • Familiarity with CRM systems and practices
  • You are excited to work in a fast-paced environment with constant
    change and growth
  • You have the ability to multitask, set priorities, and manage time
    effectively
  • You are able to work on multiple platforms and software solutions concurrently
  • You are ready to work on alternating shift basis
  • You are target oriented.
  • Preferred E-commerce Experience

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