Job Details
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Job Description
- Responsible for resolving invoice disputes fast and accurately. The process includes identification of the shipment process step where the error occurred and subsequent resolution:
- Drive dispute controls (Login) in related systems and receive information from customer(s) when needed.
- Analyze disputed invoices and perform necessary corrections in case of internal errors in accordance with the standard processes.
- Communicate resolution summary/ findings to customers.
- Maintain strong relationship with Sales, Customer Service, Finance, GSC teams and other related functions.
- Able to identify root cause(s) of disputes to avoid future occurrence.
- Contributes with ideas/suggestions for overall improvement of the operations business unit
- Perform Pre-Audit activities to prevent negative impacts prior invoicing.
Job Requirements
- Fresh graduate up to 3 years of experience
- Bachelor’s Degree
- MS Office knowledge
- Strong English and Arabic communication skills
- Excellent communications skills - Ensure high level of communication with key stakeholders and internal team members
- Ability to multi-task at a high level
- Able to keep oneself up-to-date and adapt with the latest changes
- An excellent team player
- Well organized, efficient and effective
- Positive mind set
- Actively seek for continuous improvement
