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HR Advisor

Orange Business
Nasr City, Cairo
Posted 5 years ago
118Applicants for1 open position
  • 0Viewed
  • 0In Consideration
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Job Details

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Job Description

Responsibilities:

  • The role of the HR advisor is responsible to provide a single-point-of-contact support for handling all HR transactions, queries and requests through case mgt. tool, helpline calls, chat & call back requests.
  • This role is also responsible to liaise with employees, managers & local HR team globally to help resolve queries
  • Single point of contact to receive HR queries through phone, case management, chat & request call back.
  • Provides solutions to employees & managers globally as per company HR policies & procedure directly coaches callers in the use of self-services, if required, for finding the answer online
  • Deliver transactional support on complex matters like recruitment process, reward & recognition, performance, HR Admin & termination process.
  • Adhere to service level agreements & KPI’s define for HR shared services.
  • Adhere to HR processes and manages the integrity and security employment data.
  • Maintain FAQ & HR documentation up to date (FAQ, DWI, & HR Portal)
  • Deliver a high level of quality & accuracy for the transactions processed.
  • Provide HR reports & dashboards to local HR team as per defined process
  • Identify and report process issues and propose solutions for streamlining, improving global standard processes.
  • Raise Purchase Requisition on behalf of the local HR teams for the countries in the scope of HRSSC

Job Requirements

Skill Profile:

  • Bachelor level degree
  • At least 4 to 5 year of experience.
  • Desired technical skills/knowledge
  • Strong Microsoft excel, powerpoint and access skills
  • HR tools knowledge PIMS, AMS, Performance, CRM, etc.
  • Excellent communication skills with command over written and spoken English while
  • French & Arabic language preferred.
  • Customer-centric approach
  • Self-motivated, great follow through, requires little oversight

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