Job Details
Skills And Tools:
Job Description
Account Manager Responsibilities:
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Communicating with clients to understand their needs and explain product value.
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Building relationships with clients based on trust and respect.
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Collaborating with internal departments to facilitate client need fulfillment.
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Collecting and analyzing data to learn more about consumer behavior.
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Keeping accurate records pertaining to inventory and account notes.
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Maintaining updated knowledge of company products and services.
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Resolving complaints and preventing additional issues by improving processes.
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Work closely with internal teams to Ensure that the correct products and services are matched with customer needs & delivered to customers in a timely manner
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Hold meetings and carry out brainstorming sessions with the different teams to develop ideas and strategies for the development of the accounts.
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Brief the internal teams about the clients' requirements and follow up on the deliverable.
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Understanding of clients’ brand and products.
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Deliver ongoing market analysis and assessment of competitors.
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Produce weekly, monthly and quarterly status reports.
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Develop timetables and set deadlines for clients and internal technical teams.
Job Requirements
- Able to multi-task, prioritize, and manage time efficiently
- Goal-oriented, organized team player
- Agile Management is a PLUS
- Scrum Master is a PLUS
- Encouraging to team and staff; able to mentor and lead
- Self-motivated and self-directed
- Excellent interpersonal relationship skills
- In-depth understanding of company key clients and their position in the industry
- Eager to expand company with new sales, clients, and territories
- Able to analyze data and sales statistics and translate results into better solutions
- Bachelor’s degree in marketing, business administration, sales, or relevant field; Master’s degree preferred
- Two to three years’ previous work experience in sales, management, key account management, or relevant experience
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
- Strong negotiation skills, with ability follow-through on client contracts
- Proven results of delivering client solutions and meeting sales goals.
- Proven account management or other relevant experience From 1 – 3 years Exp.
- Digital agencies background
