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Job Description
Role Summary:The Field Service Engineer will be responsible for meeting the daily service repair and maintenance needs of the customer’s equipment and driving customer satisfaction through Service Excellence.
Essential Responsibilities:
- Basic troubleshooting, installation, maintenance and service repair needs on designated equipment
- Completing Preventative Maintenance and Field Modification Instructions
- Ordering and managing repair parts cycle times
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
- Maintaining tools and test equipment properly and ensuring they are calibrated
- Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements
- Managing vendors’ service delivery processes in compliance with GE Healthcare policies
- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
- Identifies Sales opportunities and communicate to account team. Assists in Account Sales visits
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
- Quality Specific Goals:
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure
- Ensure completion of all field modifications instructions (FMI’s) within prescribed time-frame
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Job Requirements
- Qualified to Degree level or equivalent or equivalent knowledge or experience
- Technical and analytical skills
- At least 2-4 years Field Services experience preferably with
- Comprehensive knowledge of a specific modality or multi-modalities
- Proficiency in English
- Ability to work independently
- High work standards and quality
- Initiative and motivation
- Plans and organizes work effectively
- Strong communications-, listening- and interpersonal skills
- Good Customer skills; deals tactfully and effectively with differences of opinion