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Field Service Engineer - LCS

General Electric
Cairo, Egypt
Posted 5 years ago
67People have clicked1 open position
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Job Details

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Job Description

Role Summary:The Field Service Engineer will be responsible for meeting the daily service repair and maintenance needs of the customer’s equipment and driving customer satisfaction through Service Excellence & will based in Assuit City.
Essential Responsibilities:

  • Basic troubleshooting, installation, maintenance and service repair needs on designated equipment
  • Completing Preventative Maintenance and Field Modification Instructions
  • Ordering and managing repair parts cycle times
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
  • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
  • Maintaining tools and test equipment properly and ensuring they are calibrated
  • Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements
  • Managing vendors’ service delivery processes in compliance with GE Healthcare policies
  • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
  • Identifies Sales opportunities and communicate to account team
  • Assists in Account Sales visits
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
  • Quality Specific Goals:
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
  • Complete all planned Quality & Compliance training within the defined deadlines
  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization
  • Insure timely dispatch closure
  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Job Requirements

  • Qualified to Degree level or equivalent knowledge or experience
  • Technical and analytical skills
  • At least 4-6 years Field Services experience
  • Comprehensive knowledge of a specific modality or multi-modalities
  • Profiency in English
  • Ability to work independently
  • High work standards and quality
  • Initiative and motivation
  • Plans and organizes work effectively
  • Strong communications-, listening- and interpersonal skills
  • Good Customer skills; deals tactfully and effectively with differences of opinion

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