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IT Technical Support Specialist

Gazayerli Group Egypt
Cairo, Egypt
Posted 5 years ago
103Applicants for3 open positions
  • 40Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Diagnose and resolve technical issues related to laptops, Desktop, Network switches, Wireless access points (such as Aruba and cisco WAP), Printers, and IP phones, etc..
  • Installing and configuring computer hardware, software including essential operating systems and applications such as windows 7, windows 8 and windows 10 , MS office 365 applications such as Microsoft office , OneDrive and SharePoint document sharing ), file sharing offline, network switches, wireless access points , standalone and network shared printers.
  • Kaspersky endpoint Antivirus installation and troubleshooting for clients’ desktop and laptop computers.
  • Installing, configuring and troubleshooting office 365 applications.
  • Good experience with basic Microsoft systems administrative tasks for; Active directory, DNS, DHCP, Windows backup, File sharing, Internet access and connection installation and troubleshooting.
  • Daily check for clients’ server room’s equipment including; servers physical health check, network devices and WAN connections operation and performance check.
  • Interactive and remote support for clients’ technical requests and issues.
  • Co-ordinate with teams to assist them with any IT infrastructure activity related to network installation or upgrades.
  • Test new technologies and services with responsible team members.
  • Perform miscellaneous job-related duties as assigned by the IT Manager
  • Ensure that a high level of customer service and support is provided to all internal and external customers

Job Requirements

  • Bachelors in IT or computer science or equivalent
  • 3-4 years of IT Technical Support hands-on experience
  • Very Good MCSE knowledge or Certification
  • Good CCNA Knowledge, certification is a plus.
  • Good ITIL knowledge or certification
  • Have good knowledge of one of IT service management application such as (BMC Remedy, Manage Engine, Service Desk plus, etc.)
  • Customer support skills
  • Good logical reasoning
  • Good communication skills
  • Flexible with working hours
  • Professional personality and positive attitude
  • An ability to stick to strict deadlines

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