Technical Support Engineer

Confidential Company - 6th Of October, Giza

100
Applicants for
3 open positions
34
Seen
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
3 open positions
Travel Frequency:
Minimal travel
About the Job
  • He will be the primary liaison between company and the customers.
  • Work with all internal groups, including product management and sales

Will be responsible for:

  • Understand customer requirements.
  • Testing products/ solutions before delivery to be sure that it meets customer requirements.
  • Installing and configuring company’s products/solutions on customer site
  • Diagnosing hardware/software malfunctions and solving technical problems.
  • Evaluate and prioritize customer support cases
  • Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings
  • Prepare accurate and timely reports
Job Requirements
  • 2-5 years of experience in same field
  • Should be Graduated from engineering faculties, electronic/electrical or computer science sections
  • This job sometimes requires a long stay abroad or outside Cairo.
  • The company located in 6th of October city.