RPA/Robotics Engineer

RPA Application Operation Team

• Ensures customer satisfaction through owning the delivery process of their requirement project
• Owns the requirements, gather processes and ensures that such requirements are well integrated within technology plans.
• Manages all the projects’ related activities (proposal formulation, requirements, planning, reporting, … etc.) towards the successful delivery of customer requirements, timely reporting, and addressing risks as they arise.
• Acts as the technology partner to the customer and technical SPOC on matters related to timelines and scope of projects’ delivery.
• Work on expanding work scope with the different customers and ensure the business is continuously developed.
• Work on different opportunities management, and follow up with customers till opportunity status is finalized.
• Can own more than one project and/or opportunity at the same time.
• Projects / opportunities owned will be small or medium size.

Duties and Responsibilities

• Customer satisfaction
• Ensures the satisfaction of the customers with the deliverables they are getting from VIS.
• Responsible of approving the deliverables as a 1st Eye before the customer’s deliver.
• Ensure continuous business development for the current running projects, and continuously suggest enhancements and update of the systems to ensure better customer experience and better value for the customer.
• Identify the pain points for the customer and provide solutions/enhancements that would fix those points.
• Acting as the delivery SPOC towards any customer on all the new developments requirements.
• Evaluate and compare different technologies and tools, to identify where we stand from the market.
• Work on impact analysis with Project manager for different changes and enhancements requested by/for the customer for running projects.
• Ensures the timely response for these inquiries in a manner that doesn’t jeopardize business efficiency with the least disturbance to technology teams
• Ensures that the relevant technology stakeholders are active participants also in the concept formation phases of commercial requirements.
• Coordinate with different stakeholders du ring proposal formulation and concept delivery.
• Liaise with different business domains to capture their business requirements and ensure that they are well prepared for smooth processing by subsequent technology teams.
• Analyzing clients' existing systems
• Translating client requirements into highly specified project briefs.
• Identifying options for potential solutions and assessing them for both technical and business suitability.
• Drawing up specific proposals for modified or replacement sy stems.
• Producing project feasibility reports.
• Consolidate & manage scope documents, High Level and detailed Requirements.
• Document different user stories and scenarios on diagrams, wireframes, and flowcharts.
• Conduct workshops with all stakeholders to analyze & ; validate the requirements to ensure a wide approval of requirement specifications and resulting use cases
• Align with peers to ensure there is no redundancy or inconsistency in requirements.
• Working closely with developers and a variety of end users to ensure technical compatibility and use r satisfaction.
• Define user-interface for the system, focusing on t he needs and goals of the users.
• Train clients on use of delivered work, investigate and answer clients’ questions.
• Explain the technology, design rationale, and function strategy as it directly relates accomplishing goals set out in proposed solutions (where applicable).