Job Details
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Job Description
Females strongly encouraged to apply
Purpose of the position:
To provide a welcoming and efficient service to patients of Maadi clinic both in person and over the phone.
Accountabilities:
- Ensure good flow of patients avoiding overcrowded waiting areas and patients waiting for too long by liaising with relevant departments
- To monitor the waiting area and engage with patients in order to flag sensitive cases to management when needed
- To identify patients and register their administrative details with accuracy and respecting confidentiality
- To create and update patients’ profiles in the clinic system according to protocols
- To operate the telephone and deal with incoming calls and outgoing calls to patients
- To provide information to patients and refer all non-routine information to supervisor
- To update the daily patient schedule, record changes and distribute updates as necessary.
- To provide operational support to the filing room if and when necessary
- To keep the reception premises neat and tidy
- To inform supervisors in the case of any incident / problem
- To provide support to security personnel in screening cases at the main entrance during non-patient day
Job Requirements
- Education:
- Essential secondary education.
- Experience:
- Experience in a reception/administrative or NGO setting desirable.
- Languages:
- Mother tongue / C2 in Nuer Language is essential. English is essential. Arabic desirable.
- Knowledge:
- Essential computer literacy (word, excel, internet).
- Competencies:
- Demonstrates knowledge of and accepts MSF’s principles
- Respects the choices made by the organisation.
- Has basic knowledge of MSF’s mission and main activities.
- Respects and accepts the medical ethics and principles of MSF.
- Knows the difference between MSF’s activities and those of other NGOs.
- Flexibility; accepts changes without knowing the full reasons for them.
- Positively accepts changes in his/her environment.
- Accepts arguments opposed to his/her own. Is willing to listen and to take on new tasks in his/her job.
- Stress Management; restrains emotional reactions and responds calmly.
- Carries on working calmly in extremely frustrating or stressful situations.
- Performs his/her work and knows objectives of the job.
- Defines tasks to achieve objectives and establishes a working plan.
- Checks his/her work to detect mistakes and to correct them
- Values high-quality work.
- Teamwork; acknowledges the importance of teamwork and cooperation
- Is responsible for his/her work because he/she knows the repercussions it has on the team or on others.
- Establishes and maintains good working relationships with colleagues, is accessible and listens to others.
- Cooperates with the team and supports decisions made.
- Demonstrates a predisposition to work others, giving help.
- Please provide the following documents in one combined pdf file
- CV
- Comprehensive motivation letter
- Contact details of three references
- Supporting documents (work certificates, diplomas, ID cards
- Application deadline is at 5pm, Tuesday Septemebr 21, 2021