Job Details
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Job Description
- Receiving customer calls concerning service issues.
- Create trouble ticket logging the customer complain and the actions done.
- Follow up on the open tickets and follow troubleshooting steps to isolate the problem.
- Propose solutions for unusual cases.
- Initiate follow up calls or emails to customers.
Job Requirements
- Bachelor's Degree in Engineering, Computer Science, Information Technology, or a similar field.
- CCNA Certified.
- MCSE and CCNP certificates are a plus.
