Call Center Agent (Multinational Bank)
IMI -
New Cairo, CairoPosted 5 years ago377Applicants for5 open positions
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Job Details
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Job Description
Main Job Duties:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Job Requirements
- Graduates from any university disciplines
- Graduates from universities or AAST, CIC or Modern and Sadat Academy
- Strong phone and verbal communication skills along with active listening
- Excellent to fluent in English
- Maximum Age 26
- Male only with defined military status