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Call Center Agent (Multinational Bank)

IMI
New Cairo, Cairo
Posted 5 years ago
377Applicants for5 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

Main Job Duties:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Job Requirements

  • Graduates from any university disciplines
  • Graduates from universities or AAST, CIC or Modern and Sadat Academy
  • Strong phone and verbal communication skills along with active listening
  • Excellent to fluent in English
  • Maximum Age 26
  • Male only with defined military status

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JobsBankingCall Center Agent (Multinational Bank)