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Job Description
Duties & Responsibilities:
- Provide Installation and Configuration of various products and technologies, including but not limited to Unix/Linux OS, Oracle Engineered Systems, Sun/Oracle Servers, Storage, Networking, SAN/NAS, Backup/Recovery, Virtualization and High Availability Complex Environments.
- Provide onsite and remote technical support to Linux-Plus customers.
- Respond to and resolve customer issues within key performance indicator targets.
- Conducting onsite system audits and preventive maintenance.
- Properly document product issues and enhancement requests (bugs).
- Create and maintain knowledge management content through accurately maintaining documentation for security policies, systems failures and its solutions, operational procedures and systems logs..
- Developing hardware and software installation plans.
- Provide customer or partner coaching and training for Linux-Plus inside or outside Egypt.
- Work closely with Pre-Sales, Partners and Technical Escalation groups on most complex problems.
Job Requirements
- Bachelor’s Degree in Engineering, Computer Science or related field
- ITI Diploma is a Plus
- RHCE or RHCSA is a competitive advantage
- Strong working knowledge in one of backup solutions (Commvault - Netbackup - Networker ) is a must
- Strong working knowledge of Linux is a must
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