Job Details
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Job Description
- Expert to help resolve level 2 and level 3 help desk issues
- Identify tends and patterns in help desk issues to proactively improve ERP implementation
- Act as backup to other ERP team members for vacation, travel, sickness or other needs
- Provide end-users training
ERP Teamwork:
- Understand IT department vision and JCI deliverable and services to maximize value
- Contribute to the creation of an ERP team focused on business improvements and deployment of ERP and other applications
- Participate in the development and implementation of IT best practices and methods within the company
Business Analysis:
- Engage users to actively participate and take ownership for the applications and business process changes
- Ensure customer acceptance by soliciting their input on requirements, design and testing validation. Design and train users in changes to business processes
- Recommend the implementation of technology to support the company’s objectives, develop strategies, techniques, and standards for systems and interfaces
- Work with other team members to prepare functional specifications, technical specification, testing plans and other documentation as required by Al-Salem Johnson Controls
- Manage development and provide support for ERP application systems
Job Requirements
Minimum Education, Skills And Abilities
- A Bachelor’s degree in Computer Information Systems or a closely related field;
- Three years of increasingly responsible experience in an information technology environment;
- Three years’ experience of supporting an ERP;
- Three years’ experience of supporting database and database applications, MySQL. PHP
- Demonstrated knowledge of systems analysis and information technology principles;
- Experience with reporting and analytic applications from the Technical support perspective (application support, object definitions, end-user support, etc.);
- Customer service minded, and solutions oriented;
- Ability to work with a wide variety of problems and personalities, while continuing to promote a - professional and pleasant demeanor;
- Strong verbal and written communication skills
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