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Job Description
- Develop customer journey maps.
- Engage and advise cross-functional teams on implementing improvements.
- Conducting advanced customer analytics.
- Motivate, inspire and enable employees to deliver value and solutions for business concerns.
- Central coordinator between the departments and the clients in case of conflicts.
- Manage Voice of the Customer through Quarter satisfaction survey(Via phone, Emails and face to face meetings) and Customer experience management mailbox.
- Creates and presents business cases and actionable. recommendations around improving retention and satisfaction to leadership.
- Develops effective metrics to measure project success.
Job Requirements
- Excellent command of English language, written and spoken.
- Presentable.
- Females only.
- Minimum 4 years of experience in contact center field/ including Customer Interaction activities.
- Advanced communication and presentation skills.
- Analytical skills.
- Awareness of variety of problem solving techniques.