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Quality Assurance Team Leader/ Sales Account

6th of October, Giza
Posted 5 years ago
92Applicants for1 open position
  • 70Viewed
  • 8In Consideration
  • 59Not Selected
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Job Details

Experience Needed:
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Job Description

  • Establishment quality department and creating reports
  • Monitor and evaluate calls according to QA standards
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities

Job Requirements

  • Excellent English
  • Telesales / Call center experience
  • Back Office experience
  • Relevant experience in CRM and order processing experience
  • Knowledge of concepts QA
  • Strong computer skills including Microsoft Office
  • Commitment and consistency

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