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Job Description
- Serve as the first point of contact for users seeking technical assistance over the phone, email or ticketing system
- Responding in a timely manner to service issues and requests
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Monitoring and maintaining computer systems and networks
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Install, modify, and repair computer hardware and software.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Resolve Microsoft sharepoint related issues like site access, files issue and list/libraries issues.
- Replacing equipment as necessary
- Testing new technology
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Job Requirements
- BSc/BA in IT, Computer Science or relevant field
- Proven experience as a help desk technician
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- Knowledge in Microsoft SharePoint is a plus
Personal Skills:
- Excellent written and verbal communication.
- High attention to detail.
- Organized
- Flexible.
- Willing to work on weekends and/or after hours.
- Fast Learner.
- High levels of commitment and dedication.
- Passionate and eager to learn.
- Ability to work within a team.
- Active and Dynamic.
Technical Skills:
- Good Knowledge in Microsoft office.
- Hardware and Software Troubleshooting skills.
- Good Knowledge in Office 365.
- Basic knowledge in Windows Troubleshooting.
- Basic knowledge in Network Troubleshooting.
- Active Directory is a Plus
