Assistant Project Manager
Approcks -
Hadayek Alahram, GizaPosted 5 years ago84Applicants for1 open position
- 32Viewed
- 11In Consideration
- 11Not Selected
Job Details
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Job Description
- Leading and monitoring the service delivery team.
- Keeping the sector manager up-to-date with daily work resolution and the technical support processes done through pre-determined reporting templates within the time frame.
- Improve documentation of technical support policies and procedures.
- Follow with customers whose issues are not closed to Identify solutions to work around open issues/problems that are under investigation or pending resolution to the assigned tickets.
- Work hand-in-hand with the management to plan service delivery strategies
- Ensure that all projects are delivered on-time.
- Maintain and control project schedule, plan
- Ensure resource availability and allocation.
- Develop a detailed project plan to track progress.
- Use appropriate verification techniques to manage changes in project scope and schedule.
- Measure project performance using appropriate systems, tools and techniques.
- Prepare and maintain project plans and status reports.
- Report and escalate to management as needed.
- Perform risk management to minimize project risks.
- Create and maintain comprehensive project documentation
Job Requirements
- Strong Leadership and Communication Skills.
- Excellent command of English.
- Skilled at managing multiple priorities.
- A good understanding of product business know-how would be an advantage.
- Flexible and adaptable approach to customer needs.
- Ability to work under pressure to meet deadlines.
- Educated to a degree level in a computer-related system, with a demonstrated strong computer background and technical ability
- Excellent in Microsoft Excel & Project Visio Tool Is Plus.
- Software background is preferred.
- Competent in team building, planning and decision making
- Time management skills
- Management skills
- Solving problem