Regional Retail Manager

L'Oréal -
Jeddah, Saudi ArabiaPosted 5 years ago

160People have clicked1 open position

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Lead and drive the responsible doors team to achieve retail target by delivering outstanding customer service
Secures forecasts with retailers + roll out and to drive sell-in new launch/opening orders
Make sure100% stock on top sellers and novelties at any time, monitor optimal assortment/stock by door
Daily follow-up on orders and expected delivery with customer care
Monitor daily sales KPI’s by door, plan action where needed
Coordinate with retailers and marketing (PR / Digital) and Training on activations and events
Business analysis: React on business opportunities (top 10 doors + incl. new doors)and drive for actions to maximize selling/sellout opportunit
Consolidate customer’s responses, insights and feedback to brand team members. Initiate actions to drive sales
Guarantee brand image by monitoring each door's quality and merchandising. Suggest any improvements needed to Retail Design team or Marketing

Worked very closely over the years with the retailers to drive the business using building good relationships and using my experience to accelerate the improvement in the field
Developed strong understanding of the ME market and consumer, especially UAE
Hands on approach to my business has helped me quickly identify how different activations/animations/launches/events etc play on the outcome and how to improve on them each time

SKILLS AND ABILITIES

Building good relation with the retailers
Supporting the execution of the marketing/brand strategy
Identifying and addressing how to improve the customer experience in our shops
Ability to coach teams on how to retain and build customer relationships,
Support teams in driving their business at POS; planning events, GWP, trainings, etc.
Communicating needs to the appropriate department to achieve the desired outcome
Monitoring daily SO and advising on action