Sales Account Manager

Job Summary:

Sales Account Manager is responsible for developing long-term relationships with customers and overseeing sales. He/ she should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. He/ she should be able to grow our business by building successful, long-term client relationships.

Duties & Responsibilities:

• Manage a portfolio of accounts to achieve long-term success
• Build and maintain strong, long-lasting client relationships
• Generate new sales using existing and potential customer networks
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Serve as the lead point of contact for all customer account management matters
• Supervise account representatives to ensure sales increase and perform project management activities
• Set and track sales account targets, aligned with company objectives
• Suggest actions to improve sales performance and identify opportunities for growth
• Respond to complaints and provide solutions to customers in a timely manner
• Negotiate contracts and close agreements to maximize profits
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to management
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status and transactions
• Help customers through email, phone, online presentations, and in person meetings
• Carry out assessment of a client’s needs and business objectives.
• Take client’s requirements and assist with plans to meet those requirements.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Help management with company-wide strategic planning
• Identify industry trends and analyzing consumer behavior.
• Create detailed sales business plans and manage the entire sales cycle
• Provide professional after-sales support
• Collect and analyze data, and improve the overall customer experience
• Keep accurate records pertaining to inventory and account notes.
• Maintain updated knowledge of company products and services.