Lead Acceptance Technical Optimization Analyst in Dubai, United Arab Emirates

Mastercard - Dubai ,United Arab Emirates

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Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Leads acceptance improvement efforts including identification of root cause and assists in the creation of a resolution plan
  • Leverages analytical skills to serve as an expert-level technical resource responsible for reviewing transaction data to identify and evaluate acceptance gaps
  • Develops resolution plans in order to address identified gaps
  • Engages with key Acquirers in the Region to conduct periodic approval rates reviews and to identify improvement opportunities
  • Prioritizes issue management according to the impact on the global and regional key accounts
  • Leverages the CRM tool to provide an accurate description and status of the managed issues
  • Interfaces with MasterCard customers to resolve complex acceptance challenges, escalating highly complex or strategically important issues to management team
  • Leads large-sized projects/initiatives as an individual contributor
Job Requirements
  • Experience leading/co-leading acceptance improvement efforts and developing root cause and resolution plans
  • Proven ability to serve as a technical resource and subject matter expert related to identification of acceptance gaps
  • Experience prioritizing incident management efforts based on the degree of impact
  • Experience interfacing, communicating, and reporting complex acceptance challenges with MasterCard customers
  • Experience communicating technical issues and gaps to management team and internal stakeholders
About this Company

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has... (More)

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