Receptionist

Main responsibilities:

• Deliver excellent customer service, at all times
• Assist in keeping the hotel reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Conduct regular security checks throughout the day and report any security issues to the Front desk supervisor
• Report any maintenance issues immediately to the front desk supervisor, including all furniture, fittings and equipment
• Provide reports, as required, for housekeepers and management
• Communicate with the housekeeping which apartments need cleaning and when guest need housekeeping service.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
• Maintain personal knowledge by completing in-house training, keeping yourself up to date in the field.
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office