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Job Description
- Troubleshooting user problems, software, hardware & mobile.
- Install and configure users’ PCs, Mail, and different desktop applications
- Support users issues across various IT Systems
- Handling user network problems.
- Troubleshooting, fixing and testing physical networks elements (Nodes, Patch Panels and cables)
- Maintaining laptop backup.
- Administering and monitoring LAN and WAN with good knowledge about TCP/IP Protocol.
- Administering Windows 2008 & 2012 server with good knowledge about DNS, DHCP, File Server, Print server and Active Directory (MCITP is a plus).
- Administering Linux Server, preferred who worked with Ubuntu Server.
Job Requirements
- Proven experience as a help desk technician.
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field is perferred.
- Problem-solving skills.
- An ability to stick to strict deadlines
- An ability to prioritize and delegate
- A keen eye for detail.
