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Job Description
- Supervise day-to-day operations and monitor teams performance
- provide outstanding customer service to our clients by developing effective customer service procedures
- Develop customer satisfaction goals and coordinate with the team to reach the max level of customer support
- Assess service statistics and prepare detailed reports
- Create C.S development plans according to business updates
- Stay informed on the latest industry techniques and methods
Job Requirements
- Bachelor’s degree in Business Administration or relevant field is preferable
- A minimum of 5 years’ proven experience in a customer service position.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
