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Job Description
- Support the SEAT Retailer network and dealer service centers with office technical support via the Technical Request system.
- Field support for customer and SEAT Retailers concerning technical resolutions on request.
- Monitor, evaluate and control the DISS portal, keeping the requests quality at top.
- Monitor, evaluate and control repeated repairs.
- Keep the technical knowledge data base up-to-date.
- Assess the claims according to the brand’s procedures, repair manual and technical knowledge.
- Provide dealer support for all matters relating to technical policy & procedures.
- Analysis communication, portal, DISS quality.
- Travel directly to Dealer locations to offer technical support as required.
- Support and ensure recalls and campaigns carried out by the Retailers as required.
- Support body repairers with damage assessment to the SEAT repair structure.
- Create SEAT Technical Information (STI) articles.
- Ensure the accessibility of your service towards the dealers & commit to reliable and fast response.
- Implement and control new technical procedures in your market
- Perform technical audits.
- Support vehicle launch events as required.
- Support dynamic marketing and press events as required.
- Undertake additional related responsibilities as required.
Job Requirements
- B sc. Mechanical Engineering or Higher
- Min. 5 years Experience in Automotive
- Max age 35
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