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Remote Support Engineer Healthcare Informatics Technologies in Riyadh, Saudi Arabia

Philips
Riyadh, Saudi Arabia
Posted 5 years ago
106People have clicked1 open position
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Job Details

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Job Description

In this role, you have the opportunity to

  • Be the ambassador of Philips Health Tech ensuring that all customers are satisfied with exceptional service while meeting or exceeding our business targets.

You are responsible for

  • Providing solutions for 8 Cardiology Centers in KSA by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status.
  • Providing second line remote technical support to customers as required, communicating solutions or actions, acting in accordance with our regulatory guidelines,· Important responsibility.
  • Taking ownership of the customer’s case in an ambassador role, ensuring where required the correct knowledge & diagnostics are captured.
  • Acting on Complaints (safety / non safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up.
  • Accurately documenting service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system.

Job Requirements

  • Degree in IT/Computer/Software Engineering
  • 3-5 years of experience in the field with the knowledge of Cardiology Informatics,· Important criteria #3 (mandatory technical skills)
  • Information Technologies / Bio Medical focused and IT systems support person with Cardiology Informatics and/or Radiology Informatics background,
  • The ability to remotely trouble shoot and solve problems,
  • Fluent English is required, Arabic knowledge is a plus,
  • Hands on hospital experience with IT systems in Cardiology and/or Radiology and related field,
  • Residency in Riyadh or Jeddah.

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