Remote Support Engineer Healthcare Informatics Technologies in Riyadh, Saudi Arabia
Philips -
Riyadh, Saudi ArabiaPosted 5 years ago106People have clicked1 open position
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Job Description
In this role, you have the opportunity to
- Be the ambassador of Philips Health Tech ensuring that all customers are satisfied with exceptional service while meeting or exceeding our business targets.
You are responsible for
- Providing solutions for 8 Cardiology Centers in KSA by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status.
- Providing second line remote technical support to customers as required, communicating solutions or actions, acting in accordance with our regulatory guidelines,· Important responsibility.
- Taking ownership of the customer’s case in an ambassador role, ensuring where required the correct knowledge & diagnostics are captured.
- Acting on Complaints (safety / non safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up.
- Accurately documenting service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system.
Job Requirements
- Degree in IT/Computer/Software Engineering
- 3-5 years of experience in the field with the knowledge of Cardiology Informatics,· Important criteria #3 (mandatory technical skills)
- Information Technologies / Bio Medical focused and IT systems support person with Cardiology Informatics and/or Radiology Informatics background,
- The ability to remotely trouble shoot and solve problems,
- Fluent English is required, Arabic knowledge is a plus,
- Hands on hospital experience with IT systems in Cardiology and/or Radiology and related field,
- Residency in Riyadh or Jeddah.