- Experience Needed:
- 1 to 3 years
- Career Level:
- Entry Level
- Job Type:
- Full Time
Confidential, Social & Medical Insurance & Commission
About the Job
About The Job :
- A customer service representative, or CSR, will act as a liaison, provide product or services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- genuinely excited to help customers.
- can put themselves in their customers’ shoes and advocate for them when necessary.
- Customer feedback is priceless, and these CSRs can gather that for you.
- Problem-solving also comes naturally to customer care specialists.
- confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Main Job Responsibilities/Duties :
- Manage large amounts of incoming calls.
- Outbound Quality Calls.
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Meet personal / customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Coordinate between sales and implementer.
- Determine implementation Appointment with customers.
- Taking Collection Appointments.
1 to 3 years
Not Specified at least
Computer Software Information Technology Services
About this Company
Welcome to Smart Zone;
See all Careers and Jobs at Smart Zone
Smart Zone launched on June 2018 in Egypt Marketplace with most beautiful profile of (Information Technology Sector) as we server more than 37 satisfied customer.
Smart Zone had 2 Hubs outside Egypt in (KSA – UAE) to be with the first time in...