Customer Service Representative

Smart Zone - Nasr City, Cairo

Applicants for
2 open positions
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Social & Medical Insurance & Commission
2 open positions
About the Job

About The Job :

  • A customer service representative, or CSR, will act as a liaison, provide product or services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • genuinely excited to help customers.
  • can put themselves in their customers’ shoes and advocate for them when necessary.
  • Customer feedback is priceless, and these CSRs can gather that for you.
  • Problem-solving also comes naturally to customer care specialists.
  • confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Main Job Responsibilities/Duties :

  • Manage large amounts of incoming calls.
  • Outbound Quality Calls.
  • Managing incoming calls and customer service inquiries
  • Generating sales leads that develop into new customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Meet personal / customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Coordinate between sales and implementer.
  • Determine implementation Appointment with customers.
  • Taking Collection Appointments.
Job Requirements
  • Bachelor degree.
  • Good command of English.
  • Very Good Customer service skills.
  • Very Good office user (Word -Excel –PowerPoint)
  • Positive Attitude and good communication skills.
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
About this Company

Welcome to Smart Zone;
Smart Zone launched on June 2018 in Egypt Marketplace with most beautiful profile of (Information Technology Sector) as we server more than 37 satisfied customer.
Smart Zone had 2 Hubs outside Egypt in (KSA – UAE) to be with the first time in... (More)

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