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Job Description
About The Job :
- A customer service representative, or CSR, will act as a liaison, provide product or services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- genuinely excited to help customers.
- can put themselves in their customers’ shoes and advocate for them when necessary.
- Customer feedback is priceless, and these CSRs can gather that for you.
- Problem-solving also comes naturally to customer care specialists.
- confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Main Job Responsibilities/Duties :
- Manage large amounts of incoming calls.
- Outbound Quality Calls.
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Meet personal / customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Coordinate between sales and implementer.
- Determine implementation Appointment with customers.
- Taking Collection Appointments.
Job Requirements
- Bachelor degree.
- Good command of English.
- Very Good Customer service skills.
- Very Good office user (Word -Excel –PowerPoint)
- Positive Attitude and good communication skills.
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively