Global Client Delivery Senior Executive
Nielsen -
Cairo, EgyptPosted 5 years ago8People have clicked1 open position
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Job Description
- Understand Nielsen SA End2End Processes &methodology
- Summarize data in tables, charts, and graphs
- Refresh cyclical reports &insights for clients (as required)
- Draft reports and presentations with simple data interpretation (category overview as well as issue-based)
- Review data for errors and inconsistencies & direct to the right team for resolution
- Use internal tools and data sources
- Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
- Build effective relationships with client representatives
- Provide basic training to clients on Nielsen tools and solutions
- Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables
- Continue to broaden knowledge of client business issues and needs, Nielsen services and the broader industry
- Liaise with other teams as necessary (e.g. operations, off-shore partners, technology and data science) to solve client business questions and inquiries
- Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
- Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
- Work closely with Practice/Retail Analytic Consulting teams, Operations and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes
Job Requirements
- BA / BS or an equivalent qualification
- 2-4 years of working experience in Market Research Company or FMCG / Retail industry
- Good communication skills & visualization skills – interested in storytelling techniques/analytics
- Comfortable working in a digital-enabled environment
- Proactive with the ability to build strong client relationships
- Excellent analytical skills and communication skills
- Strong skills in Excel
- Strong presentation and interpersonal communication skills
- Ability to work well under pressure
