Job Details
Skills And Tools:
Job Description
Our Jaguar Land Rover Receptionists are the first point of contact for our customers therefore are crucial to building a world-class experience. Do you have a naturally warm, empathetic and welcoming personality and like to go above and beyond for customers? If so, then this is the right place for you! Our Receptionist at Jaguar Land Rover Cario work Sunday to Thursday 9.00 am to 5.00 pm & every second Saturday. Our receptionists work in a fast paced and dynamic team, directing all visitors and potential customers to the correct department or colleague. This role is customer facing however; we require all applicants to be well- presented and take pride in the appearance of our showroom to brand standards. Not only will you deal with customers face to face, you will also be responsible for our telephones and email facilities at Jaguar Landrover and may be required to provide administration support to our after-sales team.
Main Purpose of Job:
- To act as the first point of contact for visitors and callers and to undertake a range of other administrative tasks as requested
- Follow company and brand values
- Present both Brand and company within their behaviour guidelines respectively
Individual Key Objectives:
- Work on presenting a very well respectful company image to the customers
- Manage an organised process among the after sales team to achieve a successful work atmosphere
Detailed Responsibilities:
- When answering the telephone, the recipient provides their name and the official name of the facility as listed within the brand franchise agreements
- Calls are answered within 3 rings and all calls are transferred within 20 seconds or offered a designated alternative.
- Customers are kept informed of call transfer actions.
- Calls which could not be connected to the requested department are returned as promised once appropriate staff are available
- There is a register (preferably electronic) which allows logging of all incoming calls, capturing customer details, nature of the enquiry and recipient.
- Ensure that the front entrances of the building, reception and meeting rooms are clean and presentable, always representing the professional image of the Company and when not, making a record of any poor levels of cleanliness or any maintenance issues and report them
- Producing and maintaining Excel spreadsheets
- Monitor Security Gatehouse Entrance/Exit for traffic, as required
- Various typing, photocopying, filing and other administration tasks
- Any Other task as requested
Job Requirements
- Must have good communication skills
- Good written & verbal command of English
- Must have computer skills including and not limited to Microsoft office
- Must be of friendly nature with positive attitude
- Must be polite and have experience in handling difficult customers or queries
