Job Details
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Job Description
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Contributes to team effort by accomplishing related results as needed.
Job Requirements
- Customer Service.
- Product Knowledge.
- Quality Focus.
- Problem Solving.
- Documentation Skills.
- Listening & Phone Skills.
- Resolving Conflict.
- Analyzing Information.
- Multi-tasking.
