Customer Complaints Officer
ZKTeco -
Nasr City, CairoPosted 5 years ago100Applicants for1 open position
- 27Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Respond promptly to customer inquiries and Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Handle, Manage and efficiently deal with customer inquiries, complaints and requests
- Understand the process cycle and acts upon
- To be responsible for investigation, resolution and reporting of all customer-related complaints
- Escalate all unresolved issues/complaints to your line manager whilst keeping the Branch Manager and Business Partner informed at Branch level.
- To input all complaints onto the database, reporting and seeing through to completion. This will involve completing Client paperwork to ensure 360-degree communication
- To monitor recorded calls between customers and employers
- Ensure a high level of customer's satisfaction
- Communicate with customers over the phone and face to face
Job Requirements
- Bachelor Degree
- 3+ year of customer care/customer service experience
- The ability to learn how to solve small technical Problems
- Excellent English
- Ability to work under pressure.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Basic Microsoft Office skills
