Senior Account Manager

Will be responsible for developing long term relationship with our portfolio of assigned customers. Connecting with key business executives and stakeholders. Will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solution according to customer’s needs.

Duties and Responsibilities:

• Operates as the lead point of contract for any and all matters specific to your customers
• Build and maintain strong, long- lasting customer relationships.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customers’ needs and objectives.
• Communicate clearly the progress of monthly/ quarterly initiatives to internal and external objectives.
• Forecast and track key account metrics
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed.